Tuesday, December 23, 2014

Traditional Meets New Age: Relationship Managers Rely on the Personal Touches

Author: Adrienne Putrow

In a world that’s increasingly high-tech, with so many impersonal interactions taking place via email, text messages and social media, it’s nice to take a step back and connect with people on a personal level. Alpha Factor’s relationship managers do just that.

One of the things that really differentiates us from other organizations—not only in our industry, but in many others—is our focus on offering that personal touch. We really get to know our customers, we pride ourselves in serving as their advocates and we absolutely love being there to brainstorm new ideas with them. Each customer is unique and we take pride in helping each of them to achieve their objectives.

Competitive gymnasts need that perfect combination of style and performance when it comes to the apparel they choose. We get that and we’ll work with you to understand your needs, your team and your objectives. That understanding, combined with our thorough knowledge of the products we offer—and the insights we’ve gained from working with a wide range of clients—helps you and your team achieve perfection.

There are a myriad of choices that coaches are faced with as they prepare for a competition. We know that sometimes you just want someone to bounce some ideas around with and to confirm that the choices you’re considering will meet your needs and the needs of your gymnasts. Our goal is to remove at least a portion of the anxiety you feel as we help you select the best products for the moment. It’s about both performance and perception and with our background as gymnasts ourselves, we are in a unique position to understand your needs.

While you’ll benefit from a single point of contact, we work as a team to ensure the best experiences for our clients from selecting the right apparel to ensuring that every event or competition is a success. And because we’ve worked with clients all around the country for 45 years, we’re able to bring you best practice ideas and emerging examples of what we’ve seen work for others.

Our relationship managers are all about the personal touch so once you’ve browsed through our leotard options—in one of our exquisite hard copy catalogs, or online—we love to brainstorm with you about how we can help make your next competition memorable. We’ll work with you to make sure that no details are left to chance, that your deadlines are met and that your order is exactly as you expected. From warm-ups, to performance attire, to garment bags to help protect and transport your attire, we have what you need to succeed in the field, gym or studio.

After your event, we want to hear from you. We want to hear about your performance and how we can improve ours! These follow-up calls are where we often learn the most about your needs and how we can deliver even more value the next time around.

We’re passionate about the sport of gymnastics and we hope that passion shows through as we work with you to make every competition a success.

If you’re one of our customers, and are comfortable sharing a story, please do. Even if you’re not a customer yet, we’d love to hear from you! Share your comments below, or give us a call. We’re here to help. It’s what we love to do!

Feel free to take some time to learn more about our Relationship Managers.

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