Author: Adrienne Putrow
In
a world that’s increasingly high-tech, with so many impersonal interactions taking
place via email, text messages and social media, it’s nice to take a step back
and connect with people on a personal level. Alpha Factor’s relationship
managers do just that.
One
of the things that really differentiates us from other organizations—not only in
our industry, but in many others—is our focus on offering that personal touch.
We really get to know our customers, we pride ourselves in serving as their
advocates and we absolutely love being there to brainstorm new ideas with them.
Each customer is unique and we take pride in helping each of them to achieve
their objectives.
Competitive
gymnasts need that perfect combination of style and performance when it comes
to the apparel they choose. We get that and we’ll work with you to understand
your needs, your team and your objectives. That understanding, combined with
our thorough knowledge of the products we offer—and the insights we’ve gained
from working with a wide range of clients—helps you and your team achieve
perfection.
There
are a myriad of choices that coaches are faced with as they prepare for a
competition. We know that sometimes you just want someone to bounce some ideas
around with and to confirm that the choices you’re considering will meet your
needs and the needs of your gymnasts. Our goal is to remove at least a portion
of the anxiety you feel as we help you select the best products for the moment.
It’s about both performance and perception and with our background as gymnasts
ourselves, we are in a unique position to understand your needs.
While
you’ll benefit from a single point of contact, we work as a team to ensure the
best experiences for our clients from selecting the right apparel to ensuring
that every event or competition is a success. And because we’ve worked with clients
all around the country for 45 years, we’re able to bring you best practice
ideas and emerging examples of what we’ve seen work for others.
Our
relationship managers are all about the personal touch so once you’ve browsed
through our leotard options—in one of our exquisite hard copy catalogs, or
online—we love to brainstorm with you about how we can help make your next competition
memorable. We’ll work with you to make sure that no details are left to chance,
that your deadlines are met and that your order is exactly as you expected.
From warm-ups, to performance attire, to garment bags to help protect and
transport your attire, we have what you need to succeed in the field, gym or
studio.
After
your event, we want to hear from you. We want to hear about your performance
and how we can improve ours! These follow-up calls are where we often learn the
most about your needs and how we can deliver even more value the next time
around.
We’re
passionate about the sport of gymnastics and we hope that passion shows through
as we work with you to make every competition a success.
If you’re one of our customers, and are comfortable
sharing a story, please do. Even if you’re not a customer yet, we’d love to
hear from you! Share your comments below, or give us a call. We’re here to
help. It’s what we love to do!
